COVID-19 Protocol at Sim

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The health & safety of our employees, clients & partners is our highest priority. We thank you in advance for your cooperation in adhering to the protocols outlined below. We will continue to update this page to reflect the most current guidance from the World Health Organization, and local government health agencies.

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What we’re doing to keep you safe:

  • Limiting access to facilities and monitoring staff, clients and visitors with health and wellness checks prior entering our facilities.
  • Enforcing Physical Distancing
    • Limiting occupants of all rooms, offices, and pathways and restricting access to common areas.
    • Adding Floor markers as a guide in high traffic areas.
    • Adding plexiglass barriers at point of service locations.
  • Ensuring Proper Hand Hygiene
    • Adding hands-free hand sanitizer stations throughout our facilities.
    • No shaking hands – only use non-contact methods of greeting.
    • Adding portable hand washing stations at facility entrances, exit points and common areas.
  • Making use of Personal Protective Equipment
    • Staff and visitors will be required to wear a face mask  and wash their hands at a hand washing station.
    • If visitors do not have their own PPE, they will be provided with a disposable face mask.
    • At this time, we are not requiring the use of gloves at Sim facilities. However, gloves will be available for those who choose to wear them.
    • Visitors may also request protective eye wear and replacement face masks as required.
  • Cleaning & Disinfection
    • Enhanced cleaning in high traffic areas performed throughout the day and evening using EPA-registered disinfectants.  Increased focus will be given to high-touch surfaces such as door handles, counters, lobby areas, elevators and restrooms.
    • Following World Health Organization guidelines for longest suspected survival of the virus on hard surfaces, Sim will quarantine all incoming gear for a 72 hour period where possible or apply electrostatic spray disinfectant or UVC treatment prior to handling of equipment.
    • Additionally, unitized, and containerized equipment will be sealed and dated after testing, in many cases providing additional peace of mind that outgoing equipment hasn’t been touched for some time and is virus free. 

What to expect when visiting our facilities:

  • Sim Wellness Checkpoints
    • Mandatory Sign-in / Health Declaration Questionnaire
      • All visitors must sign in at the facility access point and wear a visible sticker showing that they have been authorized to enter a specific area of the facility for a specific date. Visitors will also be required to complete a Health Declaration / Questionnaire, administered by Sim Staff and will be kept strictly confidential.
  • Controlled Access
    • Movement within Sim facilities is restricted to authorized visitors who must remain in the areas required to perform the function of their visit.  Where possible, arrows will designate direction for traffic flow. Where applicable, access to stairs is available at all Sim facilities as an alternative to elevators. Most Sim facilities are stand-alone with private entry points.

Doing Business with us:

Camera Rentals 

  • Placing an Order
    • Clients are encouraged to place orders in advance. This will allow for gear to be pulled and staged prior to customer pickup.
  • Crew Member Limits
    • All crew members accessing Sim facilities to prep equipment for a show must be pre-approved by a Production Team member from the project and a Sim Rental Agent.
  • Until further notice all hair, make-up and wardrobe tests and other large camera tests will not be permitted within Sim facilities.
  • Outgoing / Incoming Gear
    • Contracted rental gear will be staged and sequestered for client inspection. Sim will sanitize all incoming equipment from rental clients using specialized processes.
  • Curbside Pickup/ Drop Off
    • Sim will support “curbside” transactions, allowing client drivers to remain in their vehicles while Sim staff offload / load gear and present contract at vehicle window, with the possibility of digital signing in the near future.
    • We will also continue to support our grab & go / drop & go lockers, that allow secure and no-contact access for pickups and returns, even after hours.