FAQS

We accept Visa, MasterCard, American Express, and Interac Debit cards.  Please note that we do not accept cash.

Sim has a long history of supporting new and upcoming filmmakers through established grants and in-kind donations and we continue to work with a number of charitable and academic institutions and programs. Students wising to rent from us who are not in an existing Sim-supported program will still benefit from a generous student discount rate.

No.

Our expendables are sold through Sim Lighting & Grip Toronto, located at 80 Commissioners St., Toronto, ON, M5A 1A8

To pick up rentals from Sim Camera Toronto, the entrance is located at the top of the loading ramp at the rear of the building.

In case of an emergency or a problem after regular office hours, you can call our after-hours line for Camera at (416) 559-9778.

Sim Camera Toronto is open from 8:00 AM – 6:00 PM, EST, Monday through Friday.

There are parking spots reserved for customers marked as “Sim Visitor Parking” throughout the lot adjacent to our office. There are additional spots at the rear of the building as well.

Please speak to a customer service representative upon rental for more information.

We are dog friendly! As long as they are trained, we would be happy to have them visit.

Our Sim Camera Atlanta location does not currently offer lighting and grip equipment for rent. Check with your client service representative for the nearest Sim Lighting & Digital rental office or a local recommendation.

We do not sell expendables from our Sim Camera Atlanta location, however, our rental agents will be happy to provide you with recommendations for local suppliers.

Gear can be dropped off in the same area as pick-ups – at the loading docks entrance locating in the back side of the building. If you are dropping off a camera cart, we have a street level door at the left side of the building.

To pick up rentals from Sim Camera Atlanta, there are docks and an entrance located at the back side of the building.

In case of an emergency or a problem after regular office hours, you can call our 24-hour main line at 404-355-8000.

Sim Camera Atlanta is open from Monday to Friday, 8:00 AM – 6:00 PM, EST.

We do not sell expendables at our Hollywood facility, however, one of our customer service representatives can point you towards a local expendables facility in Hollywood.

In case of an emergency, please contact our after-hours on-call phone number at: (323) 246-1056.

You can pick up equipment on the weekend or after hours by arrangement only.

Our hours are 8 AM to 5 PM, Monday to Friday.  If you require service outside of these hours and you are an existing client, you can reach our 24/7 after-hours service by calling our main line at 604-434-4008.

Sim is a dealer for a wide range of expendable items including products from manufacturers such as LiteGear, Rosco and Lee as well as select lighting and grip products.

Yes, when pre-arranged with your assigned CSR. Subject to delivery charges.

Equipment pick-ups and drop-offs should be scheduled within our normal business hours, from 8 am to 5 pm, Monday to Friday. With prior arrangement, pick-ups and drop-offs can be accommodated outside those office hours. After-hour charges may apply.

Our expendables are sold through Sim Lighting & Grip Vancouver located at 8301 Eastlake Drive, Burnaby, BC V5A 4W2.

Yes, all rentals from Sim require a certificate of insurance.

You can pick up your order at the front of the building.

Please return all equipment on or before 10 AM on the scheduled return date.

In case of an emergency or a problem after regular office hours, you can call our after-hours line for Camera at 778-840-1746.

With prior arrangement, pick-ups and drop-offs can be accommodated outside office hours. After-hour charges may apply. Please speak to a customer service representative upon rental for more information.

We are open Monday to Friday, 8 AM – 6 PM, PST.

There are 24 parking spots available in front of the building along with some additional street parking on Springer Ave.

Equipment pick-ups and drop-offs should be scheduled within our normal business hours, from 8 am to 5 pm, Monday to Friday. With prior arrangement, pick-ups and drop-offs can be accommodated outside those office hours. After-hour charges may apply.

Our hours are from 8 am to 5 pm, Monday to Friday.  If you require service outside of these hours and you are an existing client, you can reach our 24/7 after-hours service by calling our main line at 416-466-0037 or by calling your assigned CSR directly.

Our hours are from 8 am to 5 pm, Monday to Friday. If you require service outside of these hours and, you are an existing client, you can reach our 24/7 after-hours service by calling our main line at (416) 466-0037 or by calling your assigned CSR directly.

Equipment pick-ups and drop-offs should be scheduled within our normal business hours, 8 AM to 5 PM, Monday to Friday. With prior arrangement, pick-ups and drop-offs can be accommodated outside those office hours. After-hour charges may apply.

Our Lighting & Grip Vancouver office does not deliver gear.

Rental pickup is located on the west side of the building by the loading docks.

The Los Angeles/Hollywood Camera Department hours of operations are 8:00 AM – 6:00 PM, PST, Monday through Friday.

There are parking spots in front of the building as well as additional spots at the rear of the building.