FAQS
WHAT ARE YOUR ACCEPTED METHODS OF PAYMENT?
We accept Visa, MasterCard, American Express, and Interac Debit cards. Please note that we do not accept cash.
DO YOU LOAN EQUIPMENT TO CHARITABLE CAUSES OR STUDENT PRODUCTIONS?
Sim has a long history of supporting new and upcoming filmmakers through established grants and in-kind donations and we continue to work with a number of charitable and academic institutions and programs. Students wising to rent from us who are not in an existing Sim-supported program will still benefit from a generous student discount rate.
DO YOU SELL YOUR USED GEAR?
No.
WHERE CAN I PICK UP MY ORDER?
You can pick up your order at the front of the building.
WHAT DO I DO IF I HAVE A PROBLEM AFTER HOURS?
In case of an emergency or a problem after regular office hours, you can call our after-hours line for Camera at (416) 559-9778.
WHAT ARE YOUR HOURS OF OPERATION?
Sim Camera Toronto is open from 8:00 AM – 6:00 PM, EST, Monday through Friday.
HOW CAN I SETUP AN ACCOUNT WITH SIM CAMERA?
Please speak to a customer service representative upon rental for more information.
ARE YOU DOG FRIENDLY?
We are dog friendly! As long as they are trained, we would be happy to have them visit.
WHERE CAN I DROP OFF GEAR?
Gear can be dropped off in the same area as pick-ups – at the loading docks entrance locating in the back side of the building. If you are dropping off a camera cart, we have a street level door at the left side of the building.
WHERE CAN I PICK UP MY ORDER?
To pick up rentals from Sim Camera Atlanta, there are docks and an entrance located at the back side of the building.
WHAT DO I DO IF I HAVE A PROBLEM AFTER HOURS?
In case of an emergency or a problem after regular office hours, you can call our 24-hour main line at 404-355-8000.
WHAT ARE YOUR HOURS OF OPERATION?
Sim Camera is open from Monday to Friday, 8:00 AM – 6:00 PM, EST.
WHAT DO I DO IF I HAVE A PROBLEM AFTER HOURS?
In case of an emergency, please contact our after-hours on-call phone number at: (323) 246-1056.
CAN I PICK-UP/DROP-OFF EQUIPMENT ON THE WEEKEND OR AFTER HOURS?
You can pick up equipment on the weekend or after hours by arrangement only.
WHAT ARE YOUR HOURS OF OPERATION?
Our hours are 8 AM to 5 PM, Monday to Friday. If you require service outside of these hours and you are an existing client, you can reach our 24/7 after-hours service by calling our main line at 604-434-4008.
DO YOU SELL NEW GEAR?
Sim is a dealer for a wide range of expendable items including products from manufacturers such as LiteGear, Rosco and Lee as well as select lighting and grip products.
DO YOU DELIVER GEAR?
Yes, when pre-arranged with your assigned CSR. Subject to delivery charges.
CAN I PICK-UP/DROP-OFF EQUIPMENT AFTER HOURS?
Equipment pick-ups and drop-offs should be scheduled within our normal business hours, from 8 am to 5 pm, Monday to Friday. With prior arrangement, pick-ups and drop-offs can be accommodated outside those office hours. After-hour charges may apply.
DOES SIM REQUIRE RENTAL INSURANCE?
Yes, all rentals from Sim require a certificate of insurance.
WHERE CAN I PICK UP MY ORDER?
Please check in with reception prior to picking up your order.
WHAT IS YOUR RETURN POLICY?
Please return all equipment on or before 10 AM on the scheduled return date.
WHAT DO I DO IF I HAVE A PROBLEM AFTER HOURS?
In case of an emergency or a problem after regular office hours, you can call our after-hours line for Camera at 778-840-1746.
CAN I PICK-UP/DROP-OFF EQUIPMENT ON THE WEEKEND OR AFTER HOURS?
With prior arrangement, pick-ups and drop-offs can be accommodated outside office hours. After-hour charges may apply. Please speak to a customer service representative upon rental for more information.
WHAT ARE YOUR HOURS OF OPERATION?
We are open Monday to Friday, 8 AM – 6 PM, PST.
WHERE CAN I PARK?
There are parking spots available in the front and back of the building.
CAN I PICK-UP/DROP-OFF EQUIPMENT AFTER HOURS?
Equipment pick-ups and drop-offs should be scheduled within our normal business hours, from 8 am to 5 pm, Monday to Friday. With prior arrangement, pick-ups and drop-offs can be accommodated outside those office hours. After-hour charges may apply.
WHAT ARE YOUR HOURS OF OPERATION?
Our hours are from 8 am to 5 pm, Monday to Friday. If you require service outside of these hours and you are an existing client, you can reach our 24/7 after-hours service by calling our main line at 416-466-0037 or by calling your assigned CSR directly.
ARE YOU OPEN ON WEEKENDS?
WHAT ARE YOUR HOURS OF OPERATION?
Our hours are from 8 am to 5 pm, Monday to Friday. If you require service outside of these hours and, you are an existing client, you can reach our 24/7 after-hours service by calling our main line at (416) 466-0037 or by calling your assigned CSR directly.
CAN I PICK-UP/DROP-OFF EQUIPMENT AFTER HOURS?
Equipment pick-ups and drop-offs should be scheduled within our normal business hours, 8 AM to 5 PM, Monday to Friday. With prior arrangement, pick-ups and drop-offs can be accommodated outside those office hours. After-hour charges may apply.
DO YOU DELIVER GEAR?
Our Lighting & Grip Vancouver office does not deliver gear.
WHERE CAN I PICK UP MY ORDER?
Rental pickup is located on the west side of the building by the loading docks.
WHAT ARE YOUR HOURS OF OPERATION?
The Los Angeles/Hollywood Camera Department hours of operations are 8:00 AM – 6:00 PM, PST, Monday through Friday.
WHERE CAN I PARK?
There are parking spots in front of the building as well as additional spots at the rear of the building.
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