Workflow Supervisor

Vancouver

Position Summary: 

The Workflow Supervisor uses technical abilities to supervise the coloring, processing, and syncing and archiving of digital footage. Ensures a seamless workflow of media to post through standardized quality control procedures and constant communication with set and post production.  Supervise dailies technicians who are handling the day-to-day duties on each show under supervision.

Primary Duties and Responsibilities: 

Supervise Dailies Crew(s)

  • Establish yourself as the lead technician on each show being supervised, from day 1.
  • Participate in training dailies crew on your show, and evaluate their abilities to ensure technicians are ready to deliver the show’s specs from day 1.
  • Ensure dailies technicians are scheduled properly to cover off the needs of the production being supervised.
  • Ensure workflow procedure put in place at show startup is being adhered to, and that any updates to the production’s workflow are implemented into the show’s workflow documents.
  • Provide ongoing training to dailies technicians as needed.
  • Ensure deadlines are understood, and met, by the dailies technicians.
  • Maintain system for producing and delivering screeners such as DVDs, iPads, etc. to ensure production personnel are receiving these in a timely manner.
  • Continuously check to ensure communication between dailies technicians and post production personnel on client side is being handled professionally and in a timely manner.
  • QC (Quality Control) the technicians’ work to ensure metadata is tracking accurately for both picture and sound, and QC look management.
  • Oversee the master database of all shots captured during the course of production.
  • Oversee and ensure LTO backups are being completed and delivered to client.

Liase with Post Production

  • Establish yourself as the go-to person for post production to contact for the duration of the show with any issues or questions they may have.
  • Maintain professional level of communication throughout the course of the production when dealing with any member of post production team.
  • Troubleshoot any problem post production may bring to your attention.
  • Handle any needs with regards to producing and delivering promo material.
  • Deal with online/finishing house on an ‘urgent’ and professional basis in order to ensure any material that is holding up the finishing process is found and sent to them quickly.
  • Communicate any issues with ‘digital negative’ promptly to producer and post producer as soon as these issues are known.
  • Ensure 24/7 technical support
  • Ensure excellent customer service by identifying the needs and wants of clients and responding to their concerns and problems in an effective, timely manner

Other Duties 

  • Fill the role of the dailies technician when not supervising a show. (see attached job description)
  • Lead Research and Development subgroups spearheading Sim’s continual innovation.
  • Compile reports from R&D subgroups and distribute that information to your direct supervisor and other R&D subgroups.
  • Participate in training programs (either as a student or instructor) designed to improve the collective knowledge base of the Company.

Administration

  • Track the incoming and outgoing of shuttle drives at the lab
  • QC dailies info sheets each day and provide to Sim admin with detailed notes on work done overnight in order to prepare accurate daily invoices.
  • Shipping of DVD screeners to clients
  • Track and report the status of supplies and stock at the lab
  • Answering calls from clients and providing customer support
  • Perform other duties that may be assigned
  • Demonstrate an understanding and appreciation of the mission, vision, and values of the Company.

Clients and Technical Service

  • Ensure 24/7 technical support
  • Ensure excellent customer service by identifying the needs and wants of clients and responding to their concerns and problems in an effective, timely manner
  • Provide assistance and technical information to clients, potential clients and staff members when required

Qualifications:

Knowledge, Skills & Abilities

  • College Diploma from a recognized Audio/Video/Film Production Course
  • Proficiency working with AVID and FCP
  • Work and practical experience in Audio/Video/Film Production Industry
  • Ability to use, learn and implement new software and hardware.

Other Attributes 

  • Decision Making / Problem Solving– Identifies an issue and processes relevant information coming up with possible solutions, selects appropriate responses and implements them
  • Customer Service Focus– Identifies and creates opportunities to improve every person’s experience with the Company
  • Teamwork– Participates actively in a team to improve the Company’s effectiveness
  • Communication– Communicates in a thorough, clear and timely manner and supports information sharing across the Company
  • Innovation – Develops new ways and adapts existing products or processes to help the company achieve its Mission and Vision
  • Quality/Attention to Detail Focus– Ensures that standards for self, equipment and services are met to provide excellent service delivery
  • Accountability – Accepts personal responsibility for the quality and timeliness of work. Can be relies upon to achieve results with little need for oversight
  • Stress Tolerance– Functions in highly stressful, ambiguous or adverse situations

Working Conditions and Physical Effort:

  • Work is normally performed in a typical interior/office work environment
  • Some physical effort may be required (i.e. some lifting of supplies and material)
  • Long hours sitting and using office equipment and computers
  • Some exposure to warehouse environment

How to apply for the job

Please submit your resume to HR@siminternational.com