Workflow Supervisor

Vancouver

Position Summary 

The Workflow Supervisor uses technical abilities to supervise the coloring, processing, and syncing and archiving of digital footage. Ensures a seamless workflow of media to post through standardized quality control procedures and constant communication with set and post production. Supervise dailies technicians who are handling the day-to-day duties on each show under supervision. 

Primary Duties & Responsibilities 

Supervise Dailies Crew(s): 

  • Establish yourself as the lead technician on each show being supervised, from day 1. • Participate in training dailies crew on your show and evaluate their abilities to ensure technicians are ready to deliver the show’s specs from day 1. 
  • Ensure dailies technicians are scheduled properly to cover off the needs of the production being supervised. 
  • Ensure workflow procedure put in place at show startup is being adhered to, and that any updates to the production’s workflow are implemented into the show’s workflow documents. 
  • Provide ongoing training to dailies technicians as needed. 
  • Ensure deadlines are understood, and met, by the dailies technicians. 
  • Maintain system for producing and delivering screeners such as DVDs, iPads, etc. to ensure production personnel are receiving these in a timely manner. 
  • Continuously check to ensure communication between dailies technicians and post production personnel on client side is being handled professionally and in a timely manner. 
  • QC (Quality Control) the technicians’ work to ensure metadata is tracking accurately for both picture and sound, and QC look management. 
  • Oversee the master database of all shots captured during the course of production. 
  • Oversee and ensure LTO backups are being completed and delivered to client. 

Liase with Post Production:

  • Establish yourself as the go-to person for post production to contact for the duration of the show with any issues or questions they may have.
  • Maintain professional level of communication throughout the course of the production when dealing with any member of post production team. 
  • Troubleshoot any problem post production may bring to your attention. 
  • Handle any needs with regards to producing and delivering promo material. 
  • Deal with online/finishing house on an ‘urgent’ and professional basis in order to ensure any material that is holding up the finishing process is found and sent to them quickly. 
  • Communicate any issues with ‘digital negative’ promptly to producer and post producer as soon as these issues are known. 
  • Ensure 24/7 technical support 
  • Ensure excellent customer service by identifying the needs and wants of clients and responding to their concerns and problems in an effective, timely manner 

Other Duties:

  • Fill the role of the dailies technician when not supervising a show. (see attached job description) 
  • Lead Research and Development subgroups spearheading Sim’s continual innovation. 
  • Compile reports from R&D subgroups and distribute that information to your direct supervisor and other R&D subgroups. 
  • Participate in training programs (either as a student or instructor) designed to improve the collective knowledge base of the Company 

Administration:

  • Track the incoming and outgoing of shuttle drives at the lab 
  • QC dailies info sheets each day and provide to Sim admin with detailed notes on work done overnight in order to prepare accurate daily invoices 
  • Shipping of DVD screeners to clients 
  • Track and report the status of supplies and stock at the lab 
  • Answering calls from clients and providing customer support 
  • Perform other duties that may be assigned 
  • Demonstrate an understanding and appreciation of the mission, vision, and values of the Company 

Clients and Technical Service:

  • Ensure 24/7 technical support 
  • Ensure excellent customer service by identifying the needs and wants of clients and responding to their concerns and problems in an effective, timely manner 
  • Provide assistance and technical information to clients, potential clients and staff members when required 

Knowledge, Skills & Experience

  • College Diploma from a recognized Audio/Video/Film Production Course 
  • Proficiency working with AVID and FCP 
  • Work and practical experience in Audio/Video/Film Production Industry 
  • Ability to use, learn and implement new software and hardware

Other Attributes:

  • Decision Making / Problem Solving – Identifies an issue and processes relevant information coming up with possible solutions, selects appropriate responses and implements them 
  • Customer Service Focus – Identifies and creates opportunities to improve every person’s experience with the Company 
  • Teamwork – Participates actively in a team to improve the Company’s effectiveness 
  • Communication – Communicates in a thorough, clear and timely manner and supports information sharing across the Company 
  • Innovation – Develops new ways and adapts existing products or processes to help the company achieve its Mission and Vision 
  • Quality/Attention to Detail Focus – Ensures that standards for self, equipment and services are met to provide excellent service delivery 
  • Accountability – Accepts personal responsibility for the quality and timeliness of work. Can be relies upon to achieve results with little need for oversight 
  • Stress Tolerance – Functions in highly stressful, ambiguous or adverse situations

 Working Conditions & Physical Effort 

  • Work is normally performed in a typical interior/office work environment 
  • Some physical effort may be required (i.e. some lifting of supplies and material) 
  • Long hours sitting and using office equipment and computers 
  • Some exposure to warehouse environment 

Equal Opportunity & Accommodation 

Sim is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other basis protected by law. 

Sim is committed to providing accessible employment practices that are compliant with local legislation. Applicants requiring accommodation for disability during any stage of the recruitment process are encouraged to advise accordingly. 

How to apply for the job 

Please submit a resume and cover letter to HR@siminternational.com by noon on Wednesday, August 14th.