Rental Agent


Division: Camera
Location: Toronto
Reports to: Camera Department Manager

Are you looking for work/life balance? Do you want to be part of behind-the-scenes in film and TV production? If you’d like to join an exciting team at a leading company keep reading…

About us

Sim is a leading supplier of film/TV studio production equipment, as well as workflow/dailies and post-production services. We’re proud to have supported features such as “Deadpool,” “Handmaid’s Tale,” “Game of Thrones,” “Stranger Things,” “Power Rangers” and “Dawn of the Planet of the Apes.”

We provide Studio, Camera, Lighting & Grip, Dailies and Post Production services and have locations throughout Canada and the United States.

For more information, visit or visit us on Facebook, Instagram, Twitter and LinkedIn @simcomplete.

About the Position

The Rentals Agent is responsible for assisting the camera department with all aspects of the day to day operations and sales of the team. Collectively builds SIM as the supplier of choice.

Primary Duties and Responsibilities:

Client Sales:

  • Answers incoming phone calls with regard to product information and sales, order expediting, customer relations and complaints in a timely, professional and courteous manner
  • Asks appropriate questions and uses research and experience to understand and evaluate customers’ production needs and requirements
  • Uses superior industry knowledge to provide assistance, information and guidance to each client or potential client
  • Coordinates with Camera Department Manager for approval of all orders
  • Enhances financial growth by cross-promoting the Company’s varied product and service lines to existing clients
  • Effectively use R2 to create quotes, invoices, track rentals and service schedules per SIM procedures

Sub Rentals/Transfers:

  • Assists camera department on all sub-rentals for Company by using superior industry knowledge to obtain the best equipment at the best rate
  • Ensure 25% minimum profit margin (unless authorized in writing by the camera department manager) on all sub rental orders
  • Assists department to ensure all inter-company transfers are made in a timely and accurate manner and are continually updated in Company’s database as per the company’s transfer procedures
  • Ensures accuracy in reviewing, adding, or changing orders as per the customers’ request
  • Executes management of consignment equipment


  • When necessary, assists camera preps and helps prep techs verify camera packages are complete
  • Greets clients/vendors in a professional and friendly manner and always offers help when loading in and out gear
  • Works with engineering staff to develop ideas that modify and/or redesign systems to improve SIM’s products and/or services
  • Ensure all administrative paperwork i.e. insurance and credit applications are complete and up to date prior to equipment leaving the building
  • Assist Accounting with Receivables, including purchase orders, outstanding invoices, etc.
  • Work efficiently and proactively with other departments and locations to ensure excellent communication regarding sales and service opportunities and issues
  • Work continually on professional development to stay current on new technology, trends, procedures and practices
  • Demonstrate an appreciation for the mission, vision, and values of SIM
  • Attend staff meetings, planning sessions and training events as required.
  • Carry a Company cell phone and participate in the Company’s on call rotation
  • Perform others duties as required

What You’ll Need

Knowledge, Skills, and Experience:

  • University or College Diploma in a related field
  • Minimum 5 years customer sales/service experience
  • Proficiency in the use of computer programs for: Microsoft Office Suite (Word, Outlook, Excel)
  • Proven success in working as part of a team
  • Strong organizational and multitasking skills
  • Ability to exercise judgement and problem solve under pressure
  • Ability to travel and work flexible hours travel, including overtime

Other Attributes:

  • Marketing & Sales: Uses effective marketing and persuasion to generate interest and enhance demand for the organization’s products and services
  • Relationship Building and Collaboration: Builds positive relationships both internally and externally to achieve work related goals
  • Communication:  Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Company
  • Results Oriented:  Manage and leads to set, achieve, and exceed identified goals
  • Customer Service Focus: Identifies and creates opportunities to improve every person’s experience with Sim
  • Decision Making / Problem Solving – Identifies an issue and processes relevant information coming up with possible solutions, selects appropriate responses and implements them
  • Adaptability/Flexibility – adapts easily to changing business needs, conditions, and work responsibilities

Our Work Environment

  • Work is normally performed in a typical interior/office work environment
  • Some physical effort required (i.e. some lifting of supplies and material)
  • Long hours sitting and using office equipment and computers
  • Some exposure to warehouse environment

Perks You’ll Receive

We can offer you:

  • Competitive wages in line with market standards
  • Retirement savings program with company matching
  • Comprehensive company-sponsored health benefits
  • Perks including discounted health and wellness programs
  • Employment Assistance Program (EAP) for counseling, financial planning, work-related concerns
  • Exposure to best-in-class motion picture technologies
  • Free parking with electric charging station(s) at most locations
  • Company events including: food truck lunches, summer BBQ’s, technology workshops, and industry events;
  • The opportunity to mentor new hires and interns
  • A work environment where you can really make an impact
  • Growth opportunities and a career, not just a job

Equal Opportunity & Accommodation

Sim is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other basis protected by law.

Sim is committed to providing accessible employment practices that are compliant with local legislation. Applicants requiring accommodation for disability during any stage of the recruitment process are encouraged to advise accordingly.

How to apply

Please submit your resume to